Trial Support
How to get help during the 7-day paid VULK trial. There is no perpetual free tier — every active account already has paid-plan support access.
Trial Support
VULK has no perpetual free tier. Every active account is on a paid plan or a 7-day paid trial (€1.99 Builder / €3.99 Pro). Trial users get full plan-tier support from day 0 — there is no "free user" tier to gate help behind.
Self-serve resources (always free)
1. Help Center
All documentation is open. Browse guides, tutorials, troubleshooting at vulk.dev/docs.
2. AI Chatbot
Instant answers 24/7 from the in-product AI assistant. Click the chat icon in the bottom-right corner of the dashboard or docs site.
3. FAQ
Frequently asked questions — common issues with copy-paste fixes.
4. Status Page
Live infrastructure health: vulk.dev/status — generation, preview, deploy, mobile builds, custom domains.
5. Community Showcase
vulk.dev/showcase — 7,450+ public projects with prompts you can copy and remix.
Trial → email support
Email [email protected] with:
- Your project ID (visible in the dashboard URL)
- The exact prompt you ran
- A screenshot of the error or unexpected output
- Your browser + OS
Trial users get the same SLA as the Builder plan: 24-hour first response during business hours (Lisbon, Mon-Fri).
Plan-tier SLA
| Plan | First-response SLA |
|---|---|
| Builder Trial / Builder | 24 h |
| Pro Trial / Pro | 12 h |
| Team | 12 h |
| Max | 8 h |
| Business | 4 h (priority queue, named CSM) |
See Support Levels for full details.
How to escalate a blocker
If a trial issue stops you from evaluating VULK:
- Reply to your support thread with
[BLOCKER]in the subject line. - Add a 30-second screen recording (Loom / CleanShot / OS native screencap).
- We re-prioritise blockers within 4 hours regardless of plan tier.
What's not in scope during trial
- Custom infrastructure on your own AWS / GCP — we can advise but BYOK setup is Pro+.
- White-label or private-instance configuration — Max / Business only.
- Bulk migration of >100 existing projects — Business only.
Need faster support? Upgrade or extend at vulk.dev/pricing — Pro 12-hour SLA, Business 4-hour SLA.
Questions? [email protected]